Customer Support Metrics Dashboard

Track response times, resolution rates, and customer satisfaction scores

Features

Response time tracking
Resolution metrics
CSAT scores
Agent performance
Ticket analytics
SLA monitoring
Team metrics
Trend analysis

Benefits

Better service quality
Faster resolution
Team optimization
Customer satisfaction
Performance tracking
Process improvement

What's Included

Excel/Google Sheets template
Support dashboard
Performance metrics
Report templates
Analytics tools
Setup guide

Download Template

✓ Compatible with Excel 2016+ and Google Sheets

"This support metrics dashboard has transformed how we track our customer service performance. We've improved our response times and customer satisfaction significantly."

- Emma R., Customer Support Manager

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